Technical Product Support Specialist
CrecenTech Systems Private Limited
Lahore
Specialized Item Backing Expert's liabilities incorporate figuring out item space, investigating issues, taking care of tickets, giving web based preparing/demos, making item manuals, and relating with clients abroad clients by means of various correspondence channels like messages, telephone, and tagging Frameworks.
Specialized Item Backing Expert's liabilities incorporate figuring out item space, investigating issues, taking care of tickets, giving web based preparing/demos, making item manuals, and relating with clients abroad clients by means of various correspondence channels like messages, telephone, and tagging Frameworks.Job Responsibilities
• Principally liable for proficient and successful investigation and goal of client issues.
• Give applications and item backing to clients as well as ceaselessly do deals circle back to planned clients.
• Present items in a spotless and coordinated way likewise give active web based preparing and demos to our clients.
• As often as possible direction and circle back to clients and different partners to guarantee that tickets are shut on time.
• Correspondence with clients, Activities, and other interior divisions.
• Information Groundwork for examination and investigating.
• Dealing with Client calls for item data. and Specialized help.
• Distinguish normal issues and give criticism to progress to supervisor(s) and important partners.
• Surveying front end, data sets, application connection points, and logs to investigate and fix issues
• Distinguish normal issues and give criticism to progress to significant partners.
• Keep up with information base and FAQs about items and issues for quick and successful administrations and issue goal.
• Make item manuals, record internet preparing, and keep up with and improve content on our preparation entry.
• The applicant should have specialized item support, preparing demos, and deals follow-up experience.
• Give applications and item backing to clients as well as ceaselessly do deals circle back to planned clients.
• Present items in a spotless and coordinated way likewise give active web based preparing and demos to our clients.
• As often as possible direction and circle back to clients and different partners to guarantee that tickets are shut on time.
• Correspondence with clients, Activities, and other interior divisions.
• Information Groundwork for examination and investigating.
• Dealing with Client calls for item data. and Specialized help.
• Distinguish normal issues and give criticism to progress to supervisor(s) and important partners.
• Surveying front end, data sets, application connection points, and logs to investigate and fix issues
• Distinguish normal issues and give criticism to progress to significant partners.
• Keep up with information base and FAQs about items and issues for quick and successful administrations and issue goal.
• Make item manuals, record internet preparing, and keep up with and improve content on our preparation entry.
• The applicant should have specialized item support, preparing demos, and deals follow-up experience.
Required Skills:
• Strong listening and learning abilities.
• Understanding of sales process, preferably with client service experience
• Problem-solving skills.
• Strong verbal and written communication skills.
• Excellent interpersonal and team skills.
• Good database concepts and SQL skills.
• Ability to analyze, troubleshoot and solve problems.
• Good customer experience sense.
• Self-driven, time conscious, and fast worker
• Females are highly encouraged to apply
• Strong listening and learning abilities.
• Understanding of sales process, preferably with client service experience
• Problem-solving skills.
• Strong verbal and written communication skills.
• Excellent interpersonal and team skills.
• Good database concepts and SQL skills.
• Ability to analyze, troubleshoot and solve problems.
• Good customer experience sense.
• Self-driven, time conscious, and fast worker
• Females are highly encouraged to apply
• Understanding of sales process, preferably with client service experience
• Problem-solving skills.
• Strong verbal and written communication skills.
• Excellent interpersonal and team skills.
• Good database concepts and SQL skills.
• Ability to analyze, troubleshoot and solve problems.
• Good customer experience sense.
• Self-driven, time conscious, and fast worker
• Females are highly encouraged to apply
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Employee Benefits:
• 13 Salaries Per Year (Quarterly 13th Salary Disbursement)
• At least two bonuses per year (Eid Bonus)
• Performance-Based Bonuses
• Quarterly Leaves encashment
• Paternity Allowance
• Maternity Leaves
• Wedding Allowance
• Annual Leave Encashment
• Provident Fund
• Double salary on Gazetted Holidays
• Special Allowance for Emergency
• 12 Casual Leaves
• 10 Annual Leaves
• Dedicated Training
• Birthday celebration
• Loan Against Provident Fund
• Daily Company Provided Meal
• Office Gatherings, Celebrations, and Trips
• 5 days a week (work-life balance)
• Excellent workplace & COVID-19 protected work environment
• 13 Salaries Per Year (Quarterly 13th Salary Disbursement)• At least two bonuses per year (Eid Bonus)
• Performance-Based Bonuses
• Quarterly Leaves encashment
• Paternity Allowance
• Maternity Leaves
• Wedding Allowance
• Annual Leave Encashment
• Provident Fund
• Double salary on Gazetted Holidays
• Special Allowance for Emergency
• 12 Casual Leaves
• 10 Annual Leaves
• Dedicated Training
• Birthday celebration
• Loan Against Provident Fund
• Daily Company Provided Meal
• Office Gatherings, Celebrations, and Trips
• 5 days a week (work-life balance)
• Excellent workplace & COVID-19 protected work environment
